Broadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We’re all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

Broadway Support Services is looking for an experienced leader for Head of Human Resources to ensure that all human resources (HR) operations and services are carried on smoothly, effectively and at a high professional service level. This role will be responsible for developing human resource strategies and providing sound advice to senior management on all related subjects. The role must be an experienced professional with deep knowledge of all matters concerning human resources departments, including operations, employee relations, compensation and more. This role should be able to manage programs and lead staff while also possessing a strong strategic mindset. The goal is to ensure that all human resource needs of the company are being met and are aligned with all business objectives. This role will currently manage 2 locations within Santo Domingo. 

• Develop corporate plans for a variety of human resources matters such as compensation, benefits, culture, health, and safety, etc.
• Plan, lead, develop, coordinate, and implement policies, processes, training, initiatives, and survey to support the organization’s human resource compliance and strategy needs.
• Monitor and ensure the organization’s compliance with country and local employment laws, regulations, and recommended best practices; review and modify policies and practices to maintain compliance.
• Ensure alignment between parent comany and Broadway Support Services for policies, practices and culture while upholding a professional work environment for all team members.
• Act to support the human factor in the company by devising strategies for performance evaluation, staffing, training and development, etc.
• Partner with Vice President of Human Resources to oversee all human resource initiatives, systems, and tactics at Broadway Support Services.
• Supervise the work of human resource personnel and provide guidance. Support a team of up to 10 direct reports and larger team of 25+ located at Broadway Support Services.
• Serve as the point of contact for employment relations, communicate and partner for legal advice in the Dominican Republic as well as with National Debt Relief Legal team.
• Deal with grievances and violations invoking disciplinary action when required as well as ensure policies and procedures are followed by BSS and NDR leaders. Anticipate and resolve litigation risks.
• Design, implement and oversee best in class employee engagement strategy and tactics that support BSS’s organizational goals and priorities. Identify areas of improvement in existing processes as well as create new programs to address employee engagement and employee retention. Leads all aspects of the project lifecycle: planning, scope definition, design, execution, and delivery. Track progress against milestones, budgetary guidelines, or other performance indicators.
• Build and manage employee experience feedback program including touchpoints that measure employee satisfaction across the entire employee lifecycle from recruiting/hiring all the way through employee attrition. Manage and run program, and follow on interventions, based on the data.
• Support the development and execution of internal employee communication plan to ensure the vision, values, initiatives, and organizational information are communicated regularly and effectively.

• Work with Business Leaders and Human Resource team to lead a company culture and programs that enable an exceptional employee experience built upon inclusion, recognition and data informed Human Resource programs and strategies.

• Manage and oversee the employee recognition program.

Education/Experience:

• 8 to 10 years’ experience related to human resources experience.
• 5 to 7 years’ experience with direct leadership of human resource teams with more than 5 direct reports
• Prefer experience with prior company with global operations across more than 2 countries.
• Bachelor’s degree in human resources, labor law or industrial psychology

Required Skills/Abilities:

• Ability to manage at a high level, develop recommendations and proposals to better the organization operates and offerings.
• Excellent knowledge of employment legislation and regulations in the Dominican
• Thorough knowledge of human resource management principles and best practices.
• Knowledge of data analysis, reporting and advising on return on investment.
• Excellent organizational and leadership skills.
• Outstanding communication and interpersonal skills.
• Diligent and firm with high ethical standards

Broadway Support Services is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.

Our extensive benefits package includes:

• Law Benefits
• Private insurance
• Meal Subsidy
• Referral Program
• Transportation (Starting at 4:00 PM)
• Massive Growth Opportunities
• Continuous development
• Privileged location (City Center)
• Great Work Environment