Broadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We’re all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

Our Partner Relations Manager is responsible for cultivating and managing strategic relationships with key external partners to drive mutual business success. Our PRM is a highly motivated, analytical, organized, self-driven and detail-oriented individual. This role is responsible for building and maintaining positive relationships with our outbound affiliates identifying opportunities for additional revenue growth. They possess strong interpersonal and communication skills, and work closely with our Sales and PreQual Managers to identify new opportunities.

This position will require someone who is proactive, motivated, observant, has exceptional analytical skills and attention to detail, and thrives in a past faced, cross-functional team environment.

Principal Duties and Responsibilities:  

• Acts as the primary liaison between NDR and outbound partners, overseeing communication, gathering and delivering feedback, monitoring performance, and developing strategies to enhance the effectiveness of each campaign both internally and externally.
• Develops, analyzes, and interprets data to discover trends and patterns in performance to ensure consistent revenue and to create opportunities for additional revenue growth.
• Monitors internal performance and works with Sales & PreQual Managers to identify areas of opportunity in the transfer process.
• Creates processes, incentives, and internal policies to ensure team members properly follow the existing transfer processes.
• Compiles and presents monthly performance summaries showcasing specific takeaways for each partner.
• Responsible for developing and implementing retention strategies and monitoring partner satisfaction. 
• Responsible for onboarding new partners as needed and updating guidelines of our existing partners.
• Assists and proactively seeks to identify and develop ways to automate processes to increase efficiency, which may include recommending organizational changes, such as new systems or procedures.
• Works with the Finance Team to ensure proper invoice reconciliation with outbound calls.
• Leads and or supports additional analysis or projects as needed.

Required Skills and Experience:

• Successful performance as a Sales Coaching Manager, PreQual Support Manager, PreQual QA Coach or Sales QA Coach
• Advanced Excel skills is preferred.
• Bachelor’s degree preferred or 3+ years equivalent experience.
• Salesforce experience is a plus, but not required.
• Excellent written and verbal communication skills.
• Strong analytical, problem-solving, and critical-thinking skills.
• Ability to communicate findings in a concise way.
• Comfortable working with senior leaders.
• Strong attention to detail, accuracy and providing feedback.
• Strong desire to learn and contribute solutions and ideas to a broad team.
• Must be timely, responsible, coachable, and reliable.

Broadway Support Services is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.

Our extensive benefits package includes:

• Law Benefits
• Private insurance
• Meal Subsidy
• Referral Program
• Transportation (Starting at 4:00 PM)
• Massive Growth Opportunities
• Continuous development
• Privileged location (City Center)
• Great Work Environment