Broadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We’re all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

The Sales Learning and Development Administrator plays a critical role in supporting the Sales L&D team by managing administrative tasks related to onboarding, training programs, scheduling, reporting, and knowledge base updates. Reporting to the Sales L&D Manager and working closely with our Team Leads, this role ensures the seamless execution of training initiatives, maintains accurate records, and facilitates communication between L&D, Workforce Management (WFM), IT, and Sales leadership.

• Assists in executing the 90-Day Onboarding Program, including scheduling and attendance tracking
• Maintain attendance trackers for onboarding and salesfloor training, and report updates to WFM and Sales L&D leadership
• Manage L&D training calendars and create/distribute class invites, rosters, and schedules
• Set up IT requests for systems access and facilitate shadowing schedules for Sales LeadershipSupport and maintain Knowledge Bases and oversee updates to Sales L&D resources.
• Track eLearning module completion and collaborate with WFM for accurate compliance reporting and progressive discipline tracking for incomplete training
• Compile and analyze training retention reports, tracking agent progress at 30- and 90-day milestones
• Maintain records of training attendance and performance outcomes
• Create and distribute training announcements and manage the L&D email inbox for timely responses
• Support L&D Manager and team leads by organizing training data and coordinating logistics for partnership training sessions, including guest speakers.
• Other duties as assigned

• Bachelor’s degree preferred but not required.
• 2+ years of experience in an administrative role within a corporate training, HR, or L&D environment.
• Strong organizational and time-management skills with exceptional attention to detail.
• Proficiency in Microsoft Office Suite, particularly Excel, Outlook, and Teams.
• Experience with learning management systems (LMS), Jira, Observe AI, SymTrain, or similar platforms preferred.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks in a fast-paced environment while maintaining professionalism.
• Analytical mindset with the ability to generate reports and track key training metrics

Broadway Support Services is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.

Our extensive benefits package includes:

• Law Benefits
• Private insurance
• Meal Subsidy
• Referral Program
• Transportation (Starting at 4:00 PM)
• Massive Growth Opportunities
• Continuous development
• Privileged location (City Center)
• Great Work Environment