Broadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We’re all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

The Business Intelligence Specialist is a highly motivated analytical, organized, self-driven and detail oriented individual. This role has a high impact on workflow processes, KPI reporting, and efficiency improvements. A high performer in this area is exceptional in Excel, capable of juggling several projects at a time, communicates effectively, and has a keen sense of finding trends in data collection, analyzing those trends, and converting findings into actionable items that help the business make better strategic decisions.

• Serves as the primary liaison between the Sales Team and the Data Intelligence and Rev Ops Teams to build a solid reporting and analytical infrastructure for all Sales and PreQual reporting and KPIs.
• Uses analytical techniques to identify trends, patterns, and insights in work processes and regularly communicates areas of improvement.
• Compiles, and presents carefully reviewed data and takeaways to support business strategy and decision-making.
• Prepares weekly, monthly, and quarterly reports for senior management.
• Supports ad hoc projects as directed by Leadership.
• Assists and proactively seeks to identify and develop ways to automate processes to increase efficiency.
• Keeps a close watch and identifies areas of improvement for tier 1 key performance indicators and provides feedback and takeaways in real time.
• Recommends organizational changes, such as new systems or procedures.
• Using data analytics, derives logical conclusions and insights to improve business performance.
• Collaborates with Rev Ops, WFM, and the management team to identify optimization opportunities.
• Leads or supports additional analysis as needed.

• Minimum 1 year of experience in a business intelligence, data analysis, or sales operations role, preferably within a fast-paced, metrics-driven environment.

• Advanced Excel skills, including Power BI, Power Query, R, and Python.

• Bachelor’s degree is preferred but not required.

• Salesforce experience is a plus.

• Excellent written and verbal communication skills.

• Strong analytical, problem-solving, and critical-thinking abilities.

• Ability to communicate findings clearly and concisely.

• Comfortable working with senior leadership.

• High attention to detail, accuracy, and providing constructive feedback.

• Eagerness to learn and contribute ideas and solutions to a collaborative team environment.

• Must be punctual, responsible, coachable, and reliable.

Work Conditions:

• • Full-time, onsite position (40 hours/week), with additional overtime as needed.
  • Consistent and timely attendance is expected.
  • The company will consider reasonable accommodations for applicants with disabilities or impairments that affect their ability to meet job requirements.

The duties listed here are not exclusive and other duties may be assigned as needed or desired by the

employer to meet business needs. The employer reserves the right to change, add to, or eliminatepositions.

as it deems appropriate. Termination of the employment contract by you or National Debt Relief will be in

compliance with the dispositions of the Dominican Labor Code applicable to the specific type of termination

that occurs.

Broadway Support Services is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.

Our extensive benefits package includes:

• Law Benefits
• Private insurance
• Meal Subsidy
• Referral Program
• Transportation (Starting at 4:00 PM)
• Massive Growth Opportunities
• Continuous development
• Privileged location (City Center)
• Great Work Environment