Broadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We’re all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

The HCM Analyst will support the administration, maintenance, and enhancement of National Debt Relief’s Human Capital Management (HCM) system. This role will assist in system configuration, user support, data integrity, and reporting, ensuring that the platform aligns with business and HR requirements. Reporting to the HCM Manager, the HCM Analyst will collaborate with HR, IT, and external vendors to troubleshoot issues, optimize workflows, and drive system efficiencies.

• Assist in the daily administration and maintenance of the HCM system to ensure optimal functionality.
• Perform basic system configurations, user access management, and system troubleshooting.
• Support system updates, patches, and upgrades in collaboration with IT and external vendors.
• Conduct regular system health checks to maintain system reliability and minimize downtime.
• Assist with data imports, exports, and validation to ensure accuracy and consistency.
• Maintain compliance with data security and privacy regulations, including GDPR, HIPAA, and internal policies.
• Support the HCM Manager in maintaining data integrity and auditing system records.
• Provide technical support to HR and other system users, responding to inquiries and troubleshooting issues.
• Help create and maintain training materials and user guides to enhance system knowledge.
• Assist in training sessions for HR, managers, and employees to improve system adoption.
• Support system integration efforts, ensuring seamless data flow between HCM and other HR platforms.
• Assist in report development and data analysis, generating insights for HR decision-making.
• Identify and recommend process automation opportunities to improve system efficiency.
• Participate in HCM system transition projects, assisting with system testing and implementation.
• Support the HCM Manager in managing system upgrades, enhancements, and optimization initiatives.
• Help drive change management efforts by addressing user concerns and ensuring smooth adoption of new features.

Education/Experience: 

• 2+ years of experience working with HRIS or HCM platforms (e.g., Workday, Oracle, SAP SuccessFactors, Dayforce).
• Bachelor’s degree in Information Technology, Business Administration, or a related field preferred, but not required.
• Exposure to HR processes, including payroll, recruitment, benefits, and talent management.
• Experience with HR reporting tools, data analysis, and system administration is a plus.

Require Skills/Abilities:

• Strong understanding of HRIS/HCM architecture, system integrations, and data management.
• Experience with HR and IT reporting tools, data analytics, and process automation.
• Proven ability to manage large-scale HR technology projects, working cross-functionally with HR, IT, and business leaders.
• Familiarity with project management methodologies and tools.
• Ability to assess complex systems and workflows, recommending data-driven solutions.
• Strong verbal and written communication skills to engage stakeholders
• Experience in developing user training materials and leading system adoption initiatives.
• PMP, PHR, SHRM-CP, or HRIP certification or other certifications preferred.
• HCM Implementation experience preferred.
• Knowledge of HR compliance, payroll integrations, and talent management systems.

Role Qualifications:

• Computer competency and ability to work with a computer.
• Prioritize multiple tasks and projects simultaneously.
• Exceptional written and verbal communication skills.
• Punctuality expected, ready to report to work on a consistent basis.
• Attain and maintain high performance expectations on a monthly basis.
• Work in a fast-paced, high-volume setting.
• Use and navigate multiple computer systems with exceptional multi-tasking skills.
• Remain calm and professional during difficult discussions.
• Take constructive feedback.
• Available for full-time position, overtime eligible if classified non-exempt.

The duties listed are not exclusive and other duties may be assigned as needed or desired by the employer to meet business needs. If you have a disability or impairment that prevents you from meeting any of the duties listed, the Company will engage in an interactive process and consider reasonable accommodations to enable applicants to fulfill the essential functions of the position. The Company reserves the right to change, add to, or eliminate positions as it deems appropriate. Your employment will be at-will, meaning you or National Debt Relief may terminate the employment relationship at any time, with or without cause or advance notice, for any reason.

Broadway Support Services is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.

Our extensive benefits package includes:

• Law Benefits
• Private insurance
• Meal Subsidy
• Referral Program
• Transportation (Starting at 4:00 PM)
• Massive Growth Opportunities
• Continuous development
• Privileged location (City Center)
• Great Work Environment