Broadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We’re all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

BSS is seeking an Provisioning Analyst to join the Information Technology team.  The Provisioning Analyst’s primary role is account creations, user audits and maintain BSS user account environments for all NDR organizations and outsource partners.  The Provisioning Analyst will be responsible for maintenance and management of user accounts across all environments including SaaS and software licensing.  The Provisioning Analyst will partner with the Infrastructure, Information Security and Desktop Support/Operation teams to assist with user and systems audits.  The Provisioning Analyst will be an escalation point for user lockouts or account disabling.

• Create and maintain end user accounts and mailboxes in Active Directory and Office 365.
• Deprovisioning of account access and software licenses.
• Maintain inventory of software licenses.Monthly user audits of production systems.
• Provide IT onboarding guidance to new remote employees.
• Assist with returned equipment process within the ITSM solution.
• Assist with the creation and maintenance of knowledgebase articles, SOP’s and workflows for IT staff and employees.
• Work on special tasks and participate in projects as required.
• Ability to communicate effectively.
• Ability to analyze problems and recommend solutions.
• Ability to adapt to changing technologies and work methods.
• Familiarity with personal computer equipment and PC operating systems.

Required Skills/Abilities:

• Strong understanding of Active Directory including creating user accounts, managing user groups and entitlements, and terminating user accounts
• Proficient understanding of Exchange administration in an Office 365 environment
• Strong proficiency with Microsoft Office Suite
• Ability to work quickly and accurately in a large-volume environment with extreme attention to detail.
• Ability to multi-task, quickly shift priorities and manage business needs in a rapidly changing, complex technical environment.
• Strong sense of urgency and commitment to meeting SLAs
• Excellent verbal and written communication skills with the ability to successfully communicate technical issues.
• Ability to work independently as well as with direct supervision.
• Typing speed of 40 words per minute or higher
• Strong interpersonal skills/ability to interact with the user community with a high emphasis on customer service and satisfaction

Education/Experience:

• Minimum of 3 years of hands-on access control experience including managing an Active Directory environment and custom-built applications
• Associate degree in computer science, Information Systems or related discipline preferred.
• ITIL v3/v4 Foundation certification preferred.
• Experience in Windows OS & MAC OS
• Microsoft O365
• Experience with mainstream ITSM solutions
• Experience with PowerShell
• Experience with Microsoft Access and Microsoft Suite
• Intermediate knowledge of security, compliance and audit processes

Role Requirements:

• Classified as a full-time position with 8-hour workdays and 40-hour work weeks plus overtime as needed.  
• Role requires the use of a computer, including use of a keyboard and ability to look at a computer screen for extended periods of time.
• If an applicant has a disability or impairment that prevents you from meeting any of these requirements, the Company will engage in an interactive process and consider reasonable accommodations to enable applicants to fulfill the essential functions of the position.

The duties listed are not exclusive and other duties may be assigned as needed or desired by the employer to meet business needs. The employer reserves the right to change, add to or eliminate positions as it deems appropriate. Your employment will be at-will, meaning you or National Debt Relief may terminate the employment relationship at any time, with or without cause or advance notice, for any reason.

Broadway Support Services is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.

Our extensive benefits package includes:

• Law Benefits
• Private insurance
• Referral Program
• Transportation (Starting at 4:00 PM)
• Massive Growth Opportunities
• Continuous development
• Privileged location (City Center)
• Great Work Environment