Broadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We’re all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.
The Reach Financial (RF) Opener position is non-exempt and focused on providing exceptional phone support for National Debt Relief’s clientele who are enrolled in our debt settlement program. The role consists of answering general inquiries from clients, addressing any problems or concerns they may have, and anticipating our client’s needs as they progress through our program to ensure successful completion. A typical day consists of making and answering inbound and outbound calls, determining loan eligibility, and maintaining a positive rapport with our client base to ensure they receive the best possible experience with National Debt Relief.
• Handle inbound and outbound calls to assess client's financial position
• Enroll qualified clients into an express loan consolidation program
• Document client discussions clearly and concisely using Salesforce customer relationship management software
• Follow up on leads and opportunities in a timely and professional manner
• Meet or exceed monthly sales goals while maintaining high customer satisfaction
• Adhere to National Debt Relief and the Loyalty team’s policies and procedures and any applicable changes to either
• Bilingual in Spanish is preferred
• Computer competency and the ability to work with a computer
• High school diploma or equivalent required
• 2 years’ frontline experience in sales, financial services, or loan processing
• Experience in a contact center preferred
• Strong organizational and multi-tasking skills with an acute attention to detail
• Ability to remain professional, empathetic, polite, flexible, confident, tactful, patient, and diplomatic when faced with complex problems
Broadway Support Services is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.
Our extensive benefits package includes: