Broadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We’re all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.
National Debt Relief is seeking a dynamic and highly motivated Operations Analyst to join our Tech Ops team. This role is critical in ensuring the stability, availability, and performance of our systems. The Operations Analyst will be responsible for investigating bug and outage reports from the business, identifying issues, and triaging incidents to determine the appropriate resolution path. Resolution will include working with the business to document and prioritize issues, identifying any necessary remediation, and recommending automated alerts as needed to reduce the likelihood of future outages. The ideal candidate will have strong problem-solving skills, attention to detail, the ability to work in a fast-paced environment, and familiarity with the debt settlement process
• Identify, log, and triage technical issues, categorizing them based on severity and impact.
• Troubleshoot and resolve minor system issues or escalate more complex problems to the appropriate teams.
• Work with business stakeholders to quantify the impact of each issue.
• Maintain detailed records of incidents, resolutions, remediations, and process improvements to build a knowledge base for future reference.
• Participate in post-incident reviews and provide feedback on how to prevent recurring issues.
• Identify and recommend enhancements to system monitoring and support procedures to improve efficiency and reliability.
• 2 years of experience in a prod support, QA, business analyst, or customer service role.
• Ability to diagnose technical issues and determine escalation paths effectively.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and interpersonal skills to work with both technical and non-technical teams.
• Ability to work independently and in a team-oriented environment, managing multiple priorities effectively.
• Experience working in the financial services or debt settlement industry.
• Basic knowledge of system monitoring tools and ticketing systems (e.g., Splunk, Datadog, ServiceNow, Jira) is a plus.
Broadway Support Services is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.
Our extensive benefits package includes: