Broadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We’re all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

The Instructional Designer will play a key role in shaping impactful learning solutions that drive performance and business results. This role is responsible for designing and

developing a wide range of learning materials and experiences while partnering closely with the CS and Client Loyalty L&D Director and business stakeholders. The ideal candidate will translate strategic goals into engaging, learner-centered interventions that foster behavior change and measurable impact.

• Partner with leadership to design and deliver organization-wide learning initiatives that align with business needs and priorities.
• Apply adult learning theories (e.g., Knowles’ Adult Learning Theory, Bloom’s Taxonomy) to develop effective instructional strategies and methods.
• Conduct needs assessments to identify learning gaps and recommend performance-based solutions with measurable objectives.
• Design and develop engaging learning assets across modalities, including instructor-led (ILT/vILT), eLearning, job aids, and video.
• Apply instructional design models (ADDIE, SAM, or equivalent) to ensure quality, efficiency, and reinforcement of learning.
• Track, analyze, and report on learning effectiveness metrics to evaluate program impact and recommend enhancements.
• Use strong visual design skills to create professional, brand-aligned learning content.
• Facilitate development programs as needed, leveraging adult learning principles and blended learning techniques.

• Education & Experience

  • Bachelor’s degree in a related field or equivalent experience required.

  • Minimum of 1 year of experience in corporate training, Human Resources, Learning & Development, Talent Management, or a related field.

  • Experience with financial products/services in a call center environment strongly preferred.

• Skills & Competencies

  • Proven ability to design instructional content across multiple modalities, including ILT/vILT, eLearning, and blended learning.

  • Proficiency with eLearning authoring tools such as Articulate Storyline, Rise, or Camtasia.

  • Strong graphic design skills; experience with Adobe Illustrator is a plus.

  • Skilled in developing scenario-based and simulation learning experiences.

  • Excellent communication, presentation, and facilitation skills.

  • Strong project management, analytical, and documentation abilities.

  • Results-driven with high attention to detail, process orientation, and a proactive mindset.

  • Ability to thrive and deliver in a fast-paced, evolving environment.

At Broadway Support Services, we foster a team-oriented environment where employees are rewarded, supported, and given the tools to grow their careers. We are dedicated to your success through mentorship, leadership programs, and continuous development opportunities.

Our benefits package includes:

• Full Law Benefits

• Upgraded Medical Insurance

• Daily Meal Subsidy

• Employee Referral Program

• Transportation Assistance (available starting at 4:00 PM)

• Massive Growth Opportunities with clear career paths

• Continuous Learning & Development programs

• Privileged Location in the heart of the city (City Center)

• Great Work Environment built on collaboration, inclusion, and innovation
  
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