Broadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We’re all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

The Learning & Development (L&D) Trainer role within the BSS People L&D Team is responsible for delivering engaging, high-impact learning experiences across the organization. This role leads the facilitation of leadership development programs owned by the People Team, reaching supervisors and team members across multiple functions.

The L&D Trainer will design and deliver instructor-led trainings (ILTs), create learning materials, and contribute to the ongoing enhancement of existing programs and curricula. This role partners closely with cross-functional teams and other L&D groups to ensure alignment and consistency in learning initiatives.

The ideal candidate is passionate about building best-in-class, human-centered learning experiences and thrives in a dynamic, collaborative environment.

• Facilitate instructor-led training (ILTs) sessions (both virtual and in-person)
• Design and develop learning materials and job aids
• Enhance existing programs and curricula to reflect evolving business needs
• Leverage a variety of tools to co-create blended learning programs that meet learner and organizational goals
• Partner with the L&D Associate to manage e-learning assignments and track results in the LMS
• Conduct needs assessments and gather feedback to inform quarterly program planning
• Stay current on industry learning and professional development trends
• Contribute as a strong team player, supporting colleagues within L&D and across the organization on projects large and small

• Lead facilitation of Supervisor-level leadership programs for cross-functional participants, including co-design, delivery, and evaluation

• Manage administrative tasks related to program delivery (communications, invites, materials, logistics, pre-/post-work, etc.)

• Participate in calibration sessions with the L&D team to ensure program consistency

• Adapt learning approaches to strengthen participant interpersonal skills and meet the needs of a fast-paced, evolving business environment

• Collaborate with BSS L&D teams, trainers, and leaders to ensure consistent learning experiences company-wide

• Minimum 1 year of experience facilitating or delivering instructor-led trainings (ILTs) in a professional setting.

• Excellent written and verbal communication skills, with the ability to engage diverse audiences.

• Strong ability to work both independently and collaboratively in a team-oriented environment.

• Self-motivated, results-driven, and forward-thinking, with a proactive approach to problem-solving.

• Strong critical thinking, organizational, and time-management skills.

• Professional, empathetic, flexible, patient, and diplomatic when navigating complex situations.

• Proficiency in Microsoft Office Suite, especially PowerPoint, for building and delivering presentations.

• Experience creating visually engaging content using Canva (or similar tools).

• Process- and results-oriented, with a commitment to meeting deadlines and achieving training outcomes.

• Consistent punctuality, reliability, and a strong sense of accountability.

• Ability to adapt quickly and perform effectively in a fast-paced, evolving business environment.

Broadway Support Services is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.

Our extensive benefits package includes:

• Law Benefits
• Private insurance
• Meal Subsidy
• Referral Program
• Transportation (Starting at 4:00 PM)
• Massive Growth Opportunities
• Continuous development
• Privileged location (City Center)
• Great Work Environment

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