Broadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We’re all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

The Creditor Queue Agent is responsible for communicating with creditors looking to discuss account details and identifying the correct course of action to take before transferring.

• Receive inbound calls from creditors
• Use Salesforce software to facilitate the process of responding to creditor inquiries
• Evaluating accounts to determine correct course of action
• Communicate with our Negotiations team members to facilitate transfers
• Uphold a high level of professionalism and communication skills
• Maintain production goals set forth by management

• 1+ years’ experience in over the phone consultations or customer service
• Excellent verbal and written communication skills
• Ability to work in a fast-paced environment
• Being polite, confident, tactful, patient, and diplomatic while dealing with creditors

Broadway Support Services is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.

Our extensive benefits package includes:

• Law Benefits
• Private insurance
• Meal Subsidy
• Referral Program
• Transportation (Starting at 4:00 PM)
• Massive Growth Opportunities
• Continuous development
• Privileged location (City Center)
• Great Work Environment