Broadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We’re all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

The Regional Manager is responsible for overseeing and guiding the PreQual Team Managers as they complete their tasks daily. You will be responsible for developing, training, and supervising the workflow processes to ensure completion of all day-to-day tasks and projects and reallocating resources as required. The PreQual Conference Manager will also be responsible for closely managing the PreQual Team and ensure productivity and high-level performance.

Coaching agents of all levels to continuously improve performance, developing employees in preparation for leadership progression, and more. This position will require someone who is proactive, motivated, observant, has exceptional analytical skills and attention to detail, and exhibits great leadership skills.

• Provide vision, direction, and leadership to the DR PreQual team within your region.
• Manage workflow by prioritizing and delegating duties to Team Managers and agents.
• Lead adherence, QA, behavioral coaching, and progressive discipline processes.
• Review and analyze prepared data, identify trends, request additional analytics, and optimize team performance.
• Prepare weekly performance reports with KPIs and provide actionable feedback.
• Maintain an open line of communication with the Relationship Manager and Director of Affiliates regarding departmental operations.
• Collaborate with other RMs and teams on new initiatives (e.g., chat team launch, reach submission team).
• Work closely with Support, Learning, and Tech Comm teams to keep training manuals and materials up to date.
• Promote a positive team culture and professional work environment.
• Preferred: Experience in BPO or high-volume call center operations is advantageous, where KPI-driven performance management and leadership of multiple teams is core.

• Proven experience as a Team Manager or Operations Manager in a relevant department, ideally in BPO or similar environment.

• Strong knowledge of Matching Specialists and Team Leads’ day-to-day responsibilities.

• Exceptional written and verbal communication skills; English proficiency preferred.

• Highly analytical, detail-oriented, and capable of making data-driven decisions.

• Strong organizational and multitasking skills; ability to thrive in a fast-paced environment.

• Proficient in Microsoft Office (Excel, PowerPoint, Word).

• Proactive, motivated, coachable, and reliable.

Broadway Support Services is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employees' success and growth within the company, through our employee mentorship and leadership programs.

Our extensive benefits package includes:

• Law Benefits
• Private insurance
• Referral Program
• Monthly Salary: DOP   $100,000 – DOP   $120,000
• Potential monthly bonus tied to KPIs
• Transportation (Starting at 4:00 PM)
• Massive Growth Opportunities
• Continuous development
• Privileged location (City Center)
• Great Work Environment

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