Broadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We’re all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

Purpose of the Role:

Lead the security process, align policies and procedures, and manage the guarding vendor to ensure safe, compliant operations. Ensure compliance with company security policies, standards, and regulatory requirements, fostering a safe and secure environment. Coordinate with Front Desk for access control and badges.

Key Responsibilities:

• Own the security process (policy, SOPs, incident response, investigations, reporting).
• Liaise with guarding vendor: rosters, post orders, training, and performance reviews.
• Coordinate CCTV monitoring, access control processes, and badge issuance with Front Desk.
• Conduct risk assessments and drills; ensure compliance with life-safety/security standards.
• Manage incident logs/ledgers; ensure escalation and closure of cases.
• Deliver security awareness and onboarding briefings for employees and vendors.
• Ensure compliance audits and implement corrective actions for security gaps.
• Support emergency response coordination and continuous improvement initiatives.

Decision Rights:

• Approve/adjust guarding posts and rosters; initiate vendor corrective actions.
• Restrict access or lock-down areas during incidents in coordination with FM.
• Authorize escalations to law enforcement or corporate security as needed.

KPIs:

• Incident response time and closure (% within target).
• Guarding vendor SLA performance (%).
• Access control exceptions reduced (trend).
• Audit findings closed (days).

Interfaces (Internal/External):

• Internal: Facilities Manager, Front Desk, Workplace Services Lead, Ops Supervisor.
• External: Guarding vendor, CCTV monitoring partners, local authorities as required.

Required Experience:

• Minimum 4 years in corporate security or protective services with vendor management experience.
• Knowledge of CCTV/access control operations and incident management.
• Strong communication and documentation discipline.
• Education: Bachelor’s degree in a relevant field. Equivalent experience with recognized certifications may be considered.

Shift/Availability:

Monday–Friday 09:00AM–6:00PM; Saturday 08:00AM–12:00PM. Must be available for emergency escalation outside scheduled hours.

Location:

Site: Santo Domingo

Broadway Support Services is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.

Our extensive benefits package includes:

• Law Benefits
• Private insurance
• Meal Subsidy
• Referral Program
• Transportation (Starting at 4:00 PM)
• Massive Growth Opportunities
• Continuous development
• Privileged location (City Center)
• Great Work Environment

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