Broadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We’re all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

Provide multi-skilled Facilities Maintenance Technician to provide first-response technical support across critical building systems, including electrical, HVAC, mechanical (pumps and water systems), and fire/life safety systems. 

This role is essential to ensure operational continuity, rapid incident response, and early detection of equipment issues within a corporate building environment. 

Electrical Systems 

• Respond to electrical faults, alarms, and service interruptions. 

• Perform first-level troubleshooting on panels, breakers, lighting, and circuits. 

• Conduct routine inspections of electrical rooms and identify potential risks. 

HVAC Systems 

• Perform basic diagnostics and maintenance on HVAC systems. 

• Replace filters, adjust belts, clean drain lines, and monitor system performance. 

• Identify and escalate system abnormalities or failures. 

Mechanical Systems (Water & Pump Systems) 

• Monitor and support operation of water pumps, pressure systems, and related mechanical equipment. 

• Identify abnormal conditions such as: 

• Noise 

• Vibrations 

• Leaks 

• Pressure inconsistencies 

• Perform basic checks and support maintenance activities within defined limits. 

• Escalate mechanical failures to specialized vendors when required 

Fire & Life Safety Systems 

• Support monitoring of fire alarm systems (FACP) and related devices. 

• Respond to alarms and assist with initial verification procedures. 

• Report system faults, impairments, or abnormalities immediately. 

 
 
General Systems Support 

• Support operation of critical systems including UPS, and elevators (coordination level). 

• Assist in preventive and corrective maintenance activities. 
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Operations & CMMS 

• Manage, update, and close work orders in CMMS. 

• Maintain accurate records of interventions, incidents, and system conditions. 

• Track recurring issues and support data-driven decision-making.

Safety & Compliance 

• Follow all safety procedures including LOTO, PPE, and safe work practices. 

• Identify and report hazards or unsafe conditions. 
• Ensure compliance with building and safety standards.

Continuous Improvement 

• Support operational efficiency and system optimization initiatives. 

• Provide feedback on system performance and maintenance opportunities. 

 
Emergency Response 

• Act as first responder during system failures and building incidents. 

• Support rapid stabilization of critical systems. 

Predictive Maintenance & Condition Monitoring 

• Perform basic condition monitoring using: 

• Thermography (where applicable) 

• Visual inspections 

• Noise and temperature checks 

• Identify early signs of failure such as: 

• Overheating 

• Wear and tear 

• Imbalance or abnormal operation 

• Document findings in CMMS and report anomalies. 

• Support tracking of equipment trends and recurring issues.

Key Performance Indicators (KPIs) 

• P1/P2 incident response and stabilization time 

• Work order SLA compliance 

• Repeat incident rate 

• CMMS data accuracy 

• Safety compliance and incident prevention 

Tools & Systems 

• CMMS / Helpdesk platforms 

• Electrical testing equipment (multimeter, clamp meter) 

• HVAC maintenance tools 

• Basic mechanical inspection tools 

• Thermography tools (basic use) 

• Fire alarm panel interface (FACP) 

• Two-way radios 

• Building Management System (BMS)  

Skills & Competencies 

• Multi-system troubleshooting (Electrical, HVAC, Mechanical) 

• Basic understanding of pump and water systems 

• Strong safety mindset and compliance discipline 

• Ability to prioritize and respond under pressure 

• Analytical thinking for early fault detection 

• Effective communication and documentation skills 

• Minimum 2 years of experience in Facilities Maintenance, Electrical, HVAC, or Mechanical systems. 

• Technical certification in Electrical, HVAC, Mechanical, or related field. 

• Experience with CMMS systems (preferred). 

• Knowledge of LOTO and safety standards. 

• Basic to intermediate English proficiency (preferred), especially for reading technical manuals, vendor coordination, and system interfaces. 

Preferred Qualifications 

• Experience in corporate or commercial buildings. 

• Exposure to predictive maintenance practices. 

• Basic knowledge of: 

• Fire alarm systems 

• UPS systems 

• Pump and water systems 

• Ability to communicate in English (verbal and written) is a plus. 

Broadway Support Services is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.

Our extensive benefits package includes:

• Law Benefits
• Private insurance
• Meal Subsidy
• Referral Program
• Transportation (Starting at 4:00 PM)
• Massive Growth Opportunities
• Continuous development
• Privileged location (City Center)
• Great Work Environment

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