Broadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We’re all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

The Receptionist (Front Desk Agent) serves as the first point of contact at Torre Axis, ensuring a professional, welcoming, and efficient front-of-house experience for all visitors, employees, and vendors. 

This role is responsible for managing visitor flow, supporting access control procedures, routing service requests to the appropriate teams, and maintaining lobby operations standards to ensure a safe, organized, and high-quality workplace experience. 

• Serve as the first point of contact for visitors, employees, and vendors at Torre Axis.  
• Manage visitor registration, check-in process, and issuance of temporary access badges.  
• Support access control procedures in coordination with Security and Facilities teams.  
• Route incoming requests, incidents, and service needs to the appropriate departments (Facilities, IT, Security).  
• Maintain accurate logs of visitors, deliveries, and building activity.  
• Ensure lobby readiness, cleanliness, and professional presentation at all times.  
• Coordinate vendor arrivals, deliveries, and building access flow.  
• Execute structured shift handovers to ensure operational continuity.  
• Support communication between Front Desk, Security, and Workplace Services teams.  

Education & Experience

• 1–2 years of experience in customer service, front desk, hospitality, or office support roles.
• Experience with visitor management systems or access control tools is a plus.

Required Skills

• Strong customer service and communication skills.
• Conversational English communication skills required.
• Ability to communicate professionally with employees, visitors, vendors, and internal stakeholders in both Spanish and English.
• Ability to multitask in a fast-paced, high-traffic environment.
• Attention to detail and strong documentation skills.
• Ability to remain calm and professional under pressure.
• Strong coordination, prioritization, and follow-up skills.
• Proficiency in basic office tools, including Microsoft Teams, Outlook, and related platforms.

Broadway Support Services is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to employee success and growth through mentorship and leadership development programs.

Our extensive benefits package includes:

• Law benefits
• Private insurance
• Meal subsidy
• Referral program
• Transportation (starting at 4:00 PM)
• Massive growth opportunities
• Continuous development
• Privileged location (City Center – Torre Axis)
• Great work environment

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