Broadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We’re all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

The Receptionist plays a key role in creating a welcoming, professional, and efficient workplace environment. This position manages front-desk operations, supports visitors and employees, coordinates administrative tasks, and provides day-to-day support to the People Experience team. The role requires strong customer service, organization, professionalism, and the ability to work proactively and increasingly independently.

6-month temporary opportunity with potential for extension based on business needs.

• Greet and assist visitors, employees, applicants, and external partners with professionalism and warmth.
• Support visitor access by assigning and managing access cards and VIP badges and responding to related questions.
• Manage incoming messages, emails, inquiries, and packages, routing them appropriately.
• Write and respond to professional emails and provide clear, courteous communication to employees and visitors.
• Manage meeting and conference room reservations using Microsoft Teams and related Microsoft 365 tools.
• Prepare employment/work letters and other assigned administrative documentation accurately and within established deadlines.
• Support the People Experience team with employee inquiries, interview coordination, documentation, and other administrative requests.
• Help maintain office supplies inventory and handle procurement requests as needed.
• Coordinate with internal departments and external vendors when required.
• Keep the reception and surrounding office areas organized and operating efficiently.
• Provide front-desk support during leadership and visitor visits, including reception, badge assignment, and access-card coordination.
• Identify opportunities to assist the team and take initiative without requiring constant direction.
• Complete assigned tasks accurately, maintain appropriate follow-up, and escalate issues when needed.

Required Skills/Abilities:

• Minimum of 6 months of relevant experience in administrative support, customer service, front desk, or another people-facing environment preferred.
• Direct receptionist experience is not required; candidates with strong transferable customer service or administrative experience may be considered.
• Intermediate to Advanced English, with the ability to support visitors and communicate professionally in writing and verbally.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks effectively.
• Excellent communication and interpersonal skills with a strong customer-service mindset.
• Proactive, solution-oriented approach and ability to work independently as familiarity with the role increases.
• Comfort working in a fast-paced, high-volume environment while remaining calm and professional.
• Ability to receive and apply constructive feedback and collaborate effectively as part of a team.
• Availability for the following work schedule: Monday-Friday, 10:00 AM-7:00 PM.

Role Qualifications:

• Computer competency and ability to work with a computer.
• Prioritize multiple tasks.
• Exceptional written and verbal communication skills.
• Punctuality expected, ready to report to work on a consistent basis.
• Attain and maintain high performance expectations on a monthly basis.
• Work in a fast-paced, high-volume setting.
• Use and navigate multiple computer systems with exceptional multi-tasking skills.
• Remain calm and professional during difficult discussions.
• Take constructive feedback.
• Available for full-time position, overtime eligible if classified non-exempt.

Broadway Support Services is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.

Our extensive benefits package includes:

• Law Benefits
• Private insurance
• Meal Subsidy
• Referral Program
• Transportation (Starting at 4:00 PM)
• Massive Growth Opportunities
• Continuous development
• Privileged location (City Center)
• Great Work Environment

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